Q: How do I confirm my order went through successfully? A: After you finish checkout, a confirmation email will be sent to your submitted email address, including your full order summary. If you cannot locate this message, please check your spam or junk mail folder.

Q: Can I adjust or cancel my placed order? A: Order edits or cancellations can only be accommodated if your purchase has not entered the warehouse preparation phase. Contact support right away if you need to modify your order. Once processing begins, changes or cancellation will no longer be possible.

Q: What should I do if my delivered order has missing or damaged items? A: Reach our support team within 7 days after receiving your package. Please share clear photos of damaged goods and packaging, alongside your order ID. Our staff will evaluate your situation and offer appropriate resolutions.

Q: How accurate are the sizing charts? A: Every product listing hosts a dedicated size chart. Sizing measurements are manually taken by our team. Minor measurement variances are normal for textile clothing items.

Q: My tracking shows delivered but I never received my parcel. A: First check with neighbours, building front desk or local postal outlet. Then get in touch with our support team, we will assist you to investigate the missing shipment.